Service Delivery Manager Job at Lawelawe Defense Inc, Huntsville, AL

cFNTN3FXNVQ0bE1zdis5a3FXTVNHQUdLV0E9PQ==
  • Lawelawe Defense Inc
  • Huntsville, AL

Job Description

Job Description

Job Description

Who We Are

Lawelawe is a Native Hawaiian Owned Small Disadvantaged Business (NHO SDB) that specializes in providing a range of services to federal government clients, including program management, digital solutions, human capital and training, and medical staffing. Lawelawe leverages our NHO status to secure federal contracts that not only drive business success but also support our overall mission to uplift economically disadvantaged Native Hawaiian families and preserve the Native Hawaiian heritage.


You are

As the remote Service Delivery Manager Business Support is responsible for managing a service delivery team to deliver products and services to support data quality management, training, and real property compliance for the USACE AIS REMIS.


How You’ll Make An Impact

This position is responsible for providing high quality end user experience support. This is accomplished by offering training through multiple avenues (onsite, eLearning, webinars etc.) for REMIS. The Data Quality Management is accomplished by providing stewardship and reporting to the user community to provide the necessary expertise to evaluate, monitor, and remediate the integrity and accuracy of data within REMIS and provide recommendations and support for a REMIS Data Quality Management plan.


Responsibilities

  • Performs the impact analysis of approved Change Requests (CRs) for data quality monitoring and anomaly detection/reporting functionality within the REMIS application.
  • Provide functional impact analysis that outlines and describe impacts to REMIS for newly published guidelines to include:
    • DoD Real Property Inventory Model (RPIM) and Real Property Categorization System Requirements (RPCS)
    • Federal Real Property Profile (FRPP)
    • General Services Administration (GSA)
    • Army Audit Readiness (AAR)
  • Oversee scheduling and meeting with USACE Districts for DQM remediation, ad hoc project, training events​​​
  • Manage a team of three that includes an instructional designer, a trainer/SME, and a data quality analyst/SME for Real Property
  • Responsible for the maintenance of training products located in the MilUniversity site for REMIS
  • Oversee creation, production, and maintenance of training products in sixteen knowledge areas for USACE Real Estate. Artifacts include schedule manuals, exercises, Training PowerPoint presentations, handouts, guidance sheets, surveys, summary reports, and video files.
  • Travel as required to provide on-site customer training coordination and delivery
  • Present status updates to stakeholders during the Quarterly Progress meeting.

The Team

Lawelawe Defense Inc ("LDI") is an SBA Certified 8(a) Native Hawaiian Owned (NHO) SDB Lawelawe Defense offers an outstanding record of delivery on various projects encompassing: Program and Portfolio Management; Systems Engineering and Architecture; Network Engineering and Operations; Data Center Optimization and Operations; Desktop/Server and Application Virtualization.


Here's What You Need

  • Bachelor's degree in STEM, Business Administration, Management or similar
  • Minimum of 5 years of experience in a role that requires strong skills in a Instructional Design, Management, Data Quality Management or similar
  • US Citizenship required
  • Public Trust Clearance required
  • Advanced user of Microsoft Word, Excel, PowerPoint
  • Instructional Design capability (Adobe Captivate)
  • Data Visualization skills
  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Strong leadership skills
  • Ability to work well in a team environment
  • Strong organizational skills
  • Strong time management skill

Bonus if you

  • PMP Preferred
  • Familiarity with US Core of Engineers is a plus


Benefits

  • A competitive compensation package
  • Comprehensive health and wellness benefits, including medical, dental, and vision plans
  • Access to company-provided retirement savings options with matching contributions
  • Opportunities for professional growth and continued learning
  • Additional perks such as discounts on various services and products

Disclaimer

The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Candidates possessing the necessary qualifications for the position will be considered.

Lawelawe Defense Inc is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

Notice to all Applicants

Offers of employment are contingent upon satisfactory completion of a comprehensive background verification, inclusive of a criminal record check. Employment may be subject to other background checks, as required by the position.

Powered by JazzHR

LBnvMIZmyA

Job Tags

Remote job,

Similar Jobs

HCOA Fitness

Mantenimiento de Planta Fisica Job at HCOA Fitness

 ...DEBERES Y RESPONSABILIDADES Las responsabilidades del trabajo incluyen, pero no se limitan a lo siguiente: Mantener los zafacones...  ...en el mantenimiento del club de salud preferido Debe estar disponible para trabajar horas extras. Debe tener medios de transporte... 

Girl Scouts of Greater Chicago and Northwest Indiana

Outdoor Education Program Intern- Camp Greene Wood Job at Girl Scouts of Greater Chicago and Northwest Indiana

 ...Outdoor Education Program Intern- Camp Greene Wood Looking for a summer internship that makes a difference? Join the Girl Scouts of Greater Chicago and Northwest Indiana 2025 camp staff today! Our Camp Greene Wood day camp is a place where energetic and passionate... 

Teton Science Schools

AmeriCorps Service Member in Field Education Job at Teton Science Schools

 ...interviewing and hiring for upcoming terms. We encourage anyone interested to apply as soon as possible or reach out with questions to [email protected] . 2024 Fall Program Dates: August 22 to November 13, 20242025 Winter Program Dates: Mid January to Mid May... 

Ascension

RN Nursing Director Surgical Services Job at Ascension

 ...Schedule: FT Days Hospital: St. Joseph Hospital Location: Milwaukee, WI Benefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee... 

BMW of Newport

SALES REP. Job at BMW of Newport

 ...Reports to the Sales Manager Qualifications Education High school diploma or the equivalent. Licenses Driver's License Sales License Other Ability to read and comprehend instructions and information. Professional personal appearance. Excellent...