IT Service Delivery Manager Job at MSC Cruises S.A., Miami, FL

b0NlOHBtNVo0bElwdU85Z3FHSVNHd3FPVmc9PQ==
  • MSC Cruises S.A.
  • Miami, FL

Job Description

JOB PURPOSE

MSC's cruise division is constructing a state-of-the-art purpose-built mega cruise terminal at Port Miami designed to process 36,000 guests in a single day. The terminal will be privately operated and will include cutting edge technology in the cruise sector, including the latest features in biometric and facial recognition for guest processing and a design-built automated baggage handling system.

We are seeking a dynamic onsite IT Service Delivery Manager to ensure that all systems and technologies required for the smooth terminal embarkation and disembarkation of passengers are installed and functioning correctly.

KEY ACCOUNTABILITIES

• Lead onsite IT service delivery and support for the MSC Miami Terminal.

• Manage end-to-end ship-to-shore and check-in technologies.

• Troubleshoot and respond to outages or failures, especially during embarkation and disembarkation.

• Assist senior management in planning and implementing contingency plans for the terminal.

• Ensure seamless communication between IT Operations, Port Operations, and ship operations, particularly in scenarios affecting ship departure times.

• Build and maintain relationships with vendors supporting infrastructure, hardware, and networks.

• Implement and manage documentation of internal processes.

• Ensure all IT solutions and services provided by service providers adhere to MSC IT operational policies and procedures.

QUALIFICATIONS (skills, competencies, experience)

Ideal Candidate Profile:

• Demonstrated experience with terminal network infrastructure, topology, and back-end systems.

• Ability to maintain continuous network and Wi-Fi infrastructure operations, including knowledge of redundancies.

• Experience managing interfaces between hardware and software components, including ship-to-shore communications systems and applications.

• Experience managing and supporting internal and third-party systems, including preventative and reactive maintenance.

• Ability to troubleshoot and manage physical hardware infrastructure (racks, cables, switches, connections).

Pre-requisites:

• Flexibility to respond to terminal and ship operations, often occurring at non-traditional work hours.

• Availability after hours and on days off.

• Willingness to accommodate ship operations on weekends.

Skills and Knowledge:

• Minimum of 3 years of IT or service management experience ideally within cruise terminal operations.

• Bachelor's degree in computer science, Computer Engineering, or equivalent work experience required.

• Knowledge of ship-to-shore multi-vessel networks, IT infrastructure, networking, embark check-in technologies, and CBP technologies.

• Strong problem-solving skills and the ability to make critical decisions under pressure.

VISA REQUIREMENTS (if any)

The ideal person must have US work Authorization.

#LI-MK

#LI-Hybrid

MSC Cruises USA is an equal opportunity employer that complies with EEOC rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs. MSC Cruises S.A.

Job Tags

Work experience placement, Weekend work,

Similar Jobs

PHealthcare Search, Inc.

Podiatrist $120K - $300K Job at PHealthcare Search, Inc.

(Physician/MD qualifications required) Podiatry (General) - Podiatrist $120K - $300K Location: Lafayette, LA Private Practice Full Time Position Amazing Doctors and Staff! Benefits New Grads Are Welcome Please Apply By CV or Resume

Misty SOLD Team - Better Homes and Gardens Real Estate Innov...

Real Estate Transaction Coordinator Job at Misty SOLD Team - Better Homes and Gardens Real Estate Innov...

 ...Job Description Job Description The Transaction Coordinator position takes charge of the real estate transaction process from contract to closing, working with all elements that are non-negotiating pieces of a pending sale. This position will involve working with... 

Bethesda Health

LPN Rehab Nurse Job at Bethesda Health

 ...status full and part time employees. Summary Provides basic nursing care by assisting in the assessment of the resident on...  ...Valid driver's license and reliable transportation Willing to travel and work at all Bethesda communities Long-term care and rehab... 

Ready to Grow Gardens

Outdoor School Garden Educator Job at Ready to Grow Gardens

 ...Job Description Job Description About Us: Ready to Grow Gardens (RTGG) is a premier outdoor education company partnering with schools in Northwest Houston. You must be located in Houston to work for RTGG. Our expertise is in the design and creation of organic school... 

Year Up United

Entry Level Software Developer Role (Apply in minutes) Job at Year Up United

Year Up United is a one-year or less, intensive job training program thatprovides young adults with in-classroom skill development, access tointernships andor job placement services, and personalized coaching andmentorship. Year Up United participants also receive an...