Hotel Front Office Manager Job at Doubletree by Hilton Colorado Springs, Colorado Springs, CO

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  • Doubletree by Hilton Colorado Springs
  • Colorado Springs, CO

Job Description

Job Description

Job Description

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today! Compensation:

$60,000 - $62,000 yearly

Responsibilities:
  • Generate occupancy reports and compile financial information for the general manager
  • Lead operations at the front desk and make sure guests have an exceptional stay
  • Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
  • Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
  • Handle the front desk budget and order office supplies as needed
Qualifications:
  • Possess excellent management skills, communication skills, and multitasking skills
  • Hospitality experience of at least 1 year is required for this role
  • Experience with MS office and bookkeeping skills desired
  • 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
  • High school diploma or equivalent certification required (GED)
About Company

At the DoubleTree, it's our unique CARE culture that inspires us to create and deliver exceptional experiences for our guests, Team Members, and the communities in which we live and work.

Our hotel is near I-25, five minutes from the Broadmoor World Arena, and it's under five miles from downtown Colorado Springs, Fort Carson, and the Cheyenne Mountain Zoo. Garden of the Gods is only a 20-minute drive away.

Competitive Wages, Medical, Dental, Vision, PTO, Sick Leave, 401(k), and Hilton Employee Discounts.

The DoubleTree Colorado Springs is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, pregnancy, marital status, sexual orientation, age, national origin, veteran or military status, disability, genetic information, or any other characteristic prohibited by federal, state and/or local laws.

Job Tags

Local area,

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